In February, Gulfport implemented an intersection safety program using photo enforcement of red light violations. The goal of the program was to reduce traffic crashes, most particularly those involving injuries.
I am happy to report after nine months of operation that the effort appears to be producing very successful results. Overall crashes have decreased over 26%, and injury crashes have decreased over 46% when compared to the same time period in 2010.
Details are available on this Power Point that was presented to the city council last night:
Welcome
This is the blog for Robert Vincent, Chief of Police for the Gulfport (Florida) Police Department. Please feel free to leave comments, but keep in mind that anything appearing on this page may be subject to retention and disclosure in accordance with Florida public records law.
Please keep your posts clean and respectful. Comments are subject to review, and I do not permit lewdness, obscenity, or personal attacks.
Please keep your posts clean and respectful. Comments are subject to review, and I do not permit lewdness, obscenity, or personal attacks.
Wednesday, December 7, 2011
Friday, October 28, 2011
Busy Busy
I noticed it has been almost two months since my last blog post. Wow, so much for once a week!
Seems we've been quite busy here lately. Rather than write up a separate post on each subject, I thought I'd just give the highlights here, all in one place.
Communications Transition
Since Council approved the budget with the provision to outsource police communications, we have been working dilligently to make sure the transition is smooth and effective. Before we did anything else, we conducted a staff review of proposals from St. Petersburg and from the Pinellas County Sheriff. Although it was close, the sheriff's proposal got the staff recommendation.
I have appointed Sergeant Josh Stone to supervise the transition, and he began by attending a meeting with sheriff's command and operational staff to address important issues and establish a timeline. We are now in the process of converting GPD historical data so that it will be accessible via the new systems. Training sessions for all personnel have been scheduled, and IT folks are pouring over the hardware and software to ensure we have everything in place that we will need.
The goal is to go live on the new system on January 1, 2012.
Fitness Testing
You have likely heard that police officers will soon be tested for compliance with fitness standards. This has been a long time coming, and the process of developing the policy was very involved and meticulous. We plan to concuct the first test before the end of the year, and officers will be required to comply with the standards within nine months following that first test.
The standards consist of various exercises, including two 220-yard runs, running an obstacle course twice (climbing over a low wall, jumping hurdles of various sizes, and low-crawling for eight feet), and dragging a 150 lb. dummy 100 feet. Officers must complete the test within approximately six minutes. Since all officers must meet this standard in order to be hired in the first place, I don't think we'll have any trouble now.
New Police Cars
This is the first year in as long as I can remember that the Ford Crown Victoria Police Interceptor has not been an available option. Combined with that are the addition of some new models and some serious changes in a few others. The array of choices has made the selection process much more time consuming this year.
Ford replaced the CVPI with a Taurus-based vehicle in either front or all wheel drive and with an optional 365 horsepower, turborchaged engine. Chevrolet swapped the motor in its front-drive police Impala, so it now puts out over 300 horsepower as well. They also added a new car to the fleet--a police only Caprice, which is a rear-drive car with an optional 355 horsepower V-8. Then there is the Dodge Charger, which has been the GPD staple for several years now. The V-8 Charger continues to lead the pack in terms of performance and interior room, and it cost less than the comparable alternatives. Our conclusion this year was that we will once again replace the aging cars in our fleet with new Chargers.
Professional Affiliations
In addition to the projects and cases that are specific to Gulfport, I have also become very involved in my professional organizations. I see this as very beneficial to the community, as this involvement means access to law and policy makers, funding opportunities, and many other resources to help address problems we encounter every day.
For 2011/2012, I am the chair of the Pinellas Police Standards Council, which is the body designated by the legislature to establish and maintain law enforcement standards for Pinellas County. The group consists of all police chiefs, the sheriff, and the state attorney.
In addition, I have been serving since 2010 as the secretary and treasurer of the Tampa Bay Area Chiefs of Police Association. This is a professional networking group involving law enforcement executives from all agencies in the seven counties in the Tampa Bay region. In my capacity, I vett and diseminate all correspondence between members and the board to ensure that all are kept up to date on legislation, case law, and operational issues related to the field.
So you can see that, while crime continues to decline, we have plenty to keep us busy in providing quality service to the citizens of Gulfport. If you know of anything we may have missed, or if there is anything you'd like me to look into, please don't hesitate to let me know.
Seems we've been quite busy here lately. Rather than write up a separate post on each subject, I thought I'd just give the highlights here, all in one place.
Communications Transition
Since Council approved the budget with the provision to outsource police communications, we have been working dilligently to make sure the transition is smooth and effective. Before we did anything else, we conducted a staff review of proposals from St. Petersburg and from the Pinellas County Sheriff. Although it was close, the sheriff's proposal got the staff recommendation.
I have appointed Sergeant Josh Stone to supervise the transition, and he began by attending a meeting with sheriff's command and operational staff to address important issues and establish a timeline. We are now in the process of converting GPD historical data so that it will be accessible via the new systems. Training sessions for all personnel have been scheduled, and IT folks are pouring over the hardware and software to ensure we have everything in place that we will need.
The goal is to go live on the new system on January 1, 2012.
Fitness Testing
You have likely heard that police officers will soon be tested for compliance with fitness standards. This has been a long time coming, and the process of developing the policy was very involved and meticulous. We plan to concuct the first test before the end of the year, and officers will be required to comply with the standards within nine months following that first test.
The standards consist of various exercises, including two 220-yard runs, running an obstacle course twice (climbing over a low wall, jumping hurdles of various sizes, and low-crawling for eight feet), and dragging a 150 lb. dummy 100 feet. Officers must complete the test within approximately six minutes. Since all officers must meet this standard in order to be hired in the first place, I don't think we'll have any trouble now.
New Police Cars
This is the first year in as long as I can remember that the Ford Crown Victoria Police Interceptor has not been an available option. Combined with that are the addition of some new models and some serious changes in a few others. The array of choices has made the selection process much more time consuming this year.
Ford replaced the CVPI with a Taurus-based vehicle in either front or all wheel drive and with an optional 365 horsepower, turborchaged engine. Chevrolet swapped the motor in its front-drive police Impala, so it now puts out over 300 horsepower as well. They also added a new car to the fleet--a police only Caprice, which is a rear-drive car with an optional 355 horsepower V-8. Then there is the Dodge Charger, which has been the GPD staple for several years now. The V-8 Charger continues to lead the pack in terms of performance and interior room, and it cost less than the comparable alternatives. Our conclusion this year was that we will once again replace the aging cars in our fleet with new Chargers.
Professional Affiliations
In addition to the projects and cases that are specific to Gulfport, I have also become very involved in my professional organizations. I see this as very beneficial to the community, as this involvement means access to law and policy makers, funding opportunities, and many other resources to help address problems we encounter every day.
For 2011/2012, I am the chair of the Pinellas Police Standards Council, which is the body designated by the legislature to establish and maintain law enforcement standards for Pinellas County. The group consists of all police chiefs, the sheriff, and the state attorney.
In addition, I have been serving since 2010 as the secretary and treasurer of the Tampa Bay Area Chiefs of Police Association. This is a professional networking group involving law enforcement executives from all agencies in the seven counties in the Tampa Bay region. In my capacity, I vett and diseminate all correspondence between members and the board to ensure that all are kept up to date on legislation, case law, and operational issues related to the field.
So you can see that, while crime continues to decline, we have plenty to keep us busy in providing quality service to the citizens of Gulfport. If you know of anything we may have missed, or if there is anything you'd like me to look into, please don't hesitate to let me know.
Thursday, September 1, 2011
More Perspective on Outsourcing Dispatch
This week, I visited the two largest law enforcement communications centers in Pinellas County with the goal of seeking a better understanding of how calls are processed. I had last visited these facilities some 18 years ago, and although I've toured several others throughout the state in my experience as an accreditation assessor, the other local centers had escaped my attention.
In a previous post, I highlighted some areas where I felt service was likely to be reduced if Gulfport were to outsource communications to another agency. After my experiences this week, some of my concerns have been tempered, if not alleviated, so I thought it appropriate to share what I learned. Before we go there, however, I think it's important to clarify how calls are currently handled at GPD.
The Gulfport communications center is staffed 24/7 by one person. This one person is responsible for every aspect of police communications, including answering all incoming calls, entering and maintaining the computer aided dispatch (CAD) logs for all officer activity, as well as conducting wants/warrants checks, driver license status checks, and criminal history inquiries. In most larger agencies, these functions are handled by different people. In a typical arrangement, a call-taker answers the phone and collects the information from callers. As the call-taker inputs this information into the computer, it is sent to another person--a dispatcher--who then sends the police officers to the calls. Yet another person is responsible for conducting the database inquiries.
Some of the things I learned during my trips this week:
In a previous post, I highlighted some areas where I felt service was likely to be reduced if Gulfport were to outsource communications to another agency. After my experiences this week, some of my concerns have been tempered, if not alleviated, so I thought it appropriate to share what I learned. Before we go there, however, I think it's important to clarify how calls are currently handled at GPD.
The Gulfport communications center is staffed 24/7 by one person. This one person is responsible for every aspect of police communications, including answering all incoming calls, entering and maintaining the computer aided dispatch (CAD) logs for all officer activity, as well as conducting wants/warrants checks, driver license status checks, and criminal history inquiries. In most larger agencies, these functions are handled by different people. In a typical arrangement, a call-taker answers the phone and collects the information from callers. As the call-taker inputs this information into the computer, it is sent to another person--a dispatcher--who then sends the police officers to the calls. Yet another person is responsible for conducting the database inquiries.
Some of the things I learned during my trips this week:
- Both Sheriff Coats and Chief Deputy Gualtieri have verbally agreed to offer employment to all four communications dispatchers who would lose their Gulfport jobs in the transition. Previously, this had only been a likely possibility. Should somebody other than Gualtieri be appointed to replace Coats when he retires, I will seek the same commitment from that individual.
- Calls made to 893-1030 (GPD's non-emergency number) would be forwarded to an internal administrative phone that is answered by an individual switchboard operator or call-taker. Previously, I had assumed Gulfport callers would be directed to the automated phone system.
- Previously, I had suggested that the lack of geographic familiarity might cause a delayed response. This was based on the assumption that a call-taker could not create a call ticket without knowing the location of the incident. Without a call-ticket, the dispatcher would not even be aware of the call. I learned that the physical proximity of call-takers and dispatchers is actually such that information can be exchanged face to face when necessary. This means that, even without an address, a call-taker can tell a dispatcher to send officers to "a prowler at the red brick church" for example.
- I also expressed concern that Gulfport calls might be delayed as dispatchers prioritize them in a queue with calls from other locations in south Pinellas County. While this still holds true, my concerns were mitigated by the fact that the computer system allows field officers to see pending calls even before they are dispatched. This means that the officers will be able to initiate a response even if the dispatcher hasn't gotten to sending them yet.
- GPD officers would have direct and immediate communications access to officers or deputies working in adjoining areas. This means that any information transmitted via radio would instantly be received by all those working on that designated channel.
- GPD officers would have direct and immediate access to the other agency’s records database. Currently, checking this data requires additional, time-consuming steps.
- There would be increased interaction and familiarity between GPD officers and those working in surrounding jurisdictions. This would enhance our ability to use eachother’s resources for problem-oriented policing initiatives.
- We will no longer be able to use the holding facility. In the last twelve months, we detained 131 people in our holding cells. The reasons are many and varied, but most often it is because a more in-depth interview is required. In such a case, the officer will secure the prisoner in a holding cell, and while the dispatcher monitors the video feed, the officer will prepare for the interview. These interviews are complicated matters which require careful planning, including reviewing reports and criminal history, preparing forms, setting up recording devices, etc. If we cannot use the holding facility, then it will take two officers each and every time an interview is needed. One will have to wait with the prisoner in the patrol car (which is much less safe and secure) while the investigating officer takes time to prepare for the interview. The only alternative would be for the investigating officer to drive 40 minutes each way to conduct his or her interview at the county jail, where the prisoner will have had time to consult with others about his or her case.
- We will no longer be able to let people into the building during after hours emergencies. Although we don't keep logs on how often this happens, I can assure you that it does happen. People, especially crime victims, do not feel safe standing outside the building waiting for an officer to respond. Some have said that people can go to the fire station in such situations, but that is not a realistic alternative. When they are on a call, the station is empty. At night, the firefighters are asleep in a bunk-room where they may not be likely to hear a knock on the door. Even then, it takes time to wake up, get to the door, and figure out what's going on before deciding to let somebody in. For their own safety, we can't expect firefighters to let just anybody into their building in the middle of the night.
- When it comes to quality control, we will become customers instead of bosses. In the event of questionable conduct on the part of communications staff, my role will be limited. Instead of making a decision and taking corrective action, I will have to contact a supervisor at the other agency and make a complaint. At that point, the matter will be out of my hands.
Thursday, August 18, 2011
On Discretion and Enforcement
Scenario: you are sitting at a red light next to a police officer in a marked cruiser. As your light turns green, a car on the cross street drives in front of you, clearly running the red light. You look at the police officer, expecting him to pull over the offending motorist, but instead, he drives on and appears to ignore the violation.
Most of us have seen this or something similar, and the natural impression is that the officer is not doing his job. While that may be the case once in a while, I would like to assure you that in the vast majority of such incidents, there is a valid reason.
Consider a day in the life of your typical police officer on patrol. He starts the twelve-hour shift with one or two unwritten reports from the day before. As he logs onto his computer, he receives a half dozen messages with requests for extra patrol, BOLO (be on the lookout) notices for wanted persons, and a list of recently-stolen vehicles. On top of that, he knows he is responsible for the resolution of at least one problem-oriented-patrol case as well as follow up investigation on any number of criminal offense reports. This sets the tone for a long work day.
Throughout the day, the officer will be dispatched eight to ten times in response to calls for service, and he will be flagged down two to three times by people requesting assistance or information. About four times per day, the officer will be required to start a new police report, each of which can take up to an hour to complete. Amongst all of this, the officer will find time to initiate his own activity either as a preventive measure (foot patrols and citizen contacts) or in an effort to enforce an observed violation (traffic stops, etc). These officer-initiated actions will occur ten to twelve times in a typical shift.
As the officer is going about his work, he is likely to observe dozens, if not hundreds, of technical violations of the law. Examples include moving traffic violations, vehicle equipment violations, parking violations, littering, animal violations, bicycle violations, as well as city code violations. Unfortunately, there simply is not enough time for the officer to intervene every time he sees something amiss. To help decide, the officer will follow an unofficial prioritization list that goes something like this:
Now, what the officer does when he makes contact with the violator is another subject entirely. Every police officer is given the authority to use his best judgment in making decisions on how to resolve incidents. Sometimes this means an arrest or citation. Sometimes it means a warning. There are even times when the appropriate response is to take no action at all. What the officer decides to do is dependent upon a vast multitude of factors, some of which I will attempt to describe:
Most of us have seen this or something similar, and the natural impression is that the officer is not doing his job. While that may be the case once in a while, I would like to assure you that in the vast majority of such incidents, there is a valid reason.
Consider a day in the life of your typical police officer on patrol. He starts the twelve-hour shift with one or two unwritten reports from the day before. As he logs onto his computer, he receives a half dozen messages with requests for extra patrol, BOLO (be on the lookout) notices for wanted persons, and a list of recently-stolen vehicles. On top of that, he knows he is responsible for the resolution of at least one problem-oriented-patrol case as well as follow up investigation on any number of criminal offense reports. This sets the tone for a long work day.
Throughout the day, the officer will be dispatched eight to ten times in response to calls for service, and he will be flagged down two to three times by people requesting assistance or information. About four times per day, the officer will be required to start a new police report, each of which can take up to an hour to complete. Amongst all of this, the officer will find time to initiate his own activity either as a preventive measure (foot patrols and citizen contacts) or in an effort to enforce an observed violation (traffic stops, etc). These officer-initiated actions will occur ten to twelve times in a typical shift.
As the officer is going about his work, he is likely to observe dozens, if not hundreds, of technical violations of the law. Examples include moving traffic violations, vehicle equipment violations, parking violations, littering, animal violations, bicycle violations, as well as city code violations. Unfortunately, there simply is not enough time for the officer to intervene every time he sees something amiss. To help decide, the officer will follow an unofficial prioritization list that goes something like this:
- In progress felonies involving personal injury or likely death
- Accidents involving serious injuries
- In progress crimes against persons
- In progress crimes against property
- Violations related to an ongoing problem-oriented patrol
- Non-violent, vice and drug related crimes
- Moving traffic violations
- Non-moving traffic violations
- Incident specific code violations, such as fires or dogs on the beach, parking, etc.
- Nuisance code violations, such as noise or false alarms
- Other code violations, such as unkempt properties
Now, what the officer does when he makes contact with the violator is another subject entirely. Every police officer is given the authority to use his best judgment in making decisions on how to resolve incidents. Sometimes this means an arrest or citation. Sometimes it means a warning. There are even times when the appropriate response is to take no action at all. What the officer decides to do is dependent upon a vast multitude of factors, some of which I will attempt to describe:
- Is this violation part of a larger problem that is contributing to crime or fear of crime? Is there empirical evidence of that problem, or is it just an issue that has garnered the attention of a vocal minority of the population?
- What is the history of the individual and/or location involved? Have there been prior warnings or enforcement action for similar violations? Is he or she somebody who is relied upon to provide information or assistance in other, higher-priority investigations, and could enforcement action jeopardize that resource?
- What is the attitude of the violator? Does he or she appear to be willing to voluntarily correct the behavior? Was he or she aware of the law prohibiting the conduct?
- Are there circumstances that lawfully justify the conduct?
- What is the motivation of the complaint? Is it an independent and concerned citizen or a jealous ex-spouse?
- Are the law and department policies clear on this subject? Any vagaries or doubts could be costly down the road.
- Is the enforcement action worth the required commitment of time (both now and perhaps in court later), or does the officer have the proverbial "more important things to do"?
Friday, July 15, 2011
Barney Doesn't Work Here
Despite perceptions to the contrary, Gulfport is not Mayberry. And while I could do worse than to be compared to Andy Griffith, I’m not exactly Sheriff Taylor material either. While we in Gulfport like to celebrate characteristics like being unique and quaint, our similarities to the fictional small town police department end there.
The Gulfport Police Department in 2011 is, quite honestly, among the most professional law enforcement organizations in the world. How can I make such a claim? Consider these facts:
· Accredited by the Commission for Florida Law Enforcement Accreditation in 2000, the agency has been reaccredited three times. Of the over 350 law enforcement agencies in Florida, only 68 have achieved this level of recognition for consistently providing exemplary law enforcement service. The accreditation process mandates frequent review and updating of policies and procedures to ensure that they are always in line with the industry’s best practices.
· Minimum education standards for police officers specify a high school diploma or GED. Gulfport requires college education of at least 60 credit hours from an accredited institution. In fact, over one-third of our officers have at least a bachelor’s degree, and twenty percent have a master’s degree.
· The Florida Criminal Justice Standards and Training Commission requires that officers complete forty hours of advanced training every four years. In Gulfport, the average officer receives four to five times that amount. We go above and beyond to ensure that officers receive frequent refresher training in all high-liability areas (firearms, intermediate weapons, vehicle operations) as well as timely updates on changes in statutes or case law. In addition, those officers assigned to special investigations or operations are provided advanced training commensurate with their positions. Sex crimes investigators, for example, receive forty hours of instruction exclusive to that subject alone.
· Six of the thirty sworn officers working in Gulfport are certified as professional instructors in various subjects. This means they are recognized and authorized to train recruits and in-service law enforcement personnel throughout the state on topics ranging from use of force to emergency vehicle operations.
· The officers working this community are provided with the latest and most effective technology and equipment in order to facilitate their mission. Some examples:
o Mobile dispatch system allowing officers to access call and records information, as well as limitless web-based resources from their patrol cars.
o Radio system allowing interagency communication at all levels.
o Audio/video recording devices for each patrol car or patrol officer.
o Each officer is issued or has access to a .40 caliber primary handgun (they get more than one bullet—sorry Barney), .38 or .40 caliber backup handgun, .223 caliber rifle, 12 gauge shotgun with less-lethal ammunition, Taser electronic control device, expandable steel baton, and OC chemical weapon.
o Laser and Radar speed measuring and range-finding equipment.
o Automatic license plate recognition cameras on a patrol vehicle.
o Biometric security devices for all mobile computers.
o Low-light enhanced vision monoculars.
o Covert video surveillance cameras and monitoring equipment.
These professional, highly-trained, and well-equipped officers stay very busy in Gulfport. In a typical year, they respond to 12,000 calls for service, document 3,000 incidents, investigate 600 serious criminal offenses, and work 160 traffic crash scenes. This workload is among the highest, per officer, among agencies in the Tampa Bay area.
Many of the investigations and operations conducted by Gulfport officers are done in conjunction with their colleagues in surrounding communities. The level of cooperation enjoyed among the Pinellas law enforcement agencies is envied by those in other regions. As we go about the business of finding and arresting criminals, we are constantly reminded that Gulfport is but a neighborhood in a large and densely-populated metropolitan area. The transient nature that is so characteristic of the criminal element does not recognize the unique and quaint nature that many of our residents have come to love.
Dealing with these transient criminals while recognizing and prioritizing the Gulfport way of life is a constant challenge for our police officers. I do my best to pick good ones, then I give them the right tools to do the job. Personally, I think they’re doing pretty well, even without Sheriff Taylor in charge.
What do you think?
Disclaimer: No offense is intended to the Mt. Airy, North Carolina Police Department, which is in fact a modern and professional police organization (Mt. Airy being the town that served as the inspiration for the Andy Griffith show).
Tuesday, June 21, 2011
Community Policing vs. Problem Oriented Policing
Yes, there is a difference; and no, it's not just semantics. Let me explain. The citizens of Gulfport provide the funding that we use to hire and train police officers, purchase equipment, and conduct the day to day operations of a modern police department. My job as chief is to ensure that money is being well spent, so my goal is to keep people feeling as safe as possible, using as little of our resources as possible. Community policing and problem oriented policing are how we get it done.
Calls for Service
Let's start with calls for service (CFS). For many years, police departments (including Gulfport) focused on CFS as the primary workload of police officers. Generally speaking, somebody called the police, and we would send an officer. The officer would gather and report the information, investigate if need be, maybe make an arrest, and then move on to the next call. The theory used to be that by calculating the number of CFS, a chief could determine the number of officers he needed on patrol. The problem is, that is a very wasteful way to do business. If you look closely at those calls, you begin to notice that the vast majority of them were repeats. We were going to the same places and dealing with the same people over and over again. If each time we just dealt with the immediate situation, chances were we would be back again very soon. To make better use of police officers' time, it makes more sense to address the root of the problem so that we don't have to come back again.
Problem Oriented Policing
Problem oriented policing is the answer to the repeat CFS dilemma. New officers are being trained (and older ones re-trained) to recognize the signs of problems rather than individual incidents. They employ a dedicated, multi-phased approach to identifying and resolving problems. This approach is known as the SARA method.
Scanning--relying on personal observations, input from citizens and business owners, or even news reports, officers note trends that could indicate potential problems. They focus on problems that tend to result in criminal activity or the perception/fear of criminal activity.
Analysis--following up on their initial observations, officers conduct detailed review of all available facts about the problem. Often times, they employ our full-time analyst to assist as they take note of prior calls and reports, individual criminal histories, intelligence documents, and any other records that may exist. The review of this information will either confirm or invalidate the problem.
Response--if the analysis proves that a genuine problem exists, the officer next devises and implements a plan to resolve that problem. This is where the efficiency comes into play. Take, for example, a problem where high school kids are stealing cell phones and GPS devices out of unlocked cars that are parked on the roadways along the kids' walking commute after school. One response could involve the deployment of several undercover officers for several days in a row, hoping to catch and apprehend the burglars in the act. There is, however, a much more effective (and less expensive) way to handle the problem. The one officer could contact resources at the high school to amend the walking routes, work with juvenile probation officers to identify known burglars and enforce compliance with court ordered-sanctions, ask existing crime watch groups to help spread the word to neighbors how to better secure their vehicles, and employ the city's public relations department to air a televised PSA on auto burglary prevention. In the end, this approach is much more likely to resolve the problem, and it uses considerably less police resources.
Assessment--once the resolution is completed, the officer will want to know if it had an effect. Again, this requires extensive analysis of factors that relate to the problem. Have crimes or calls of this nature decreased? Do citizens report feeling less threatened by these circumstances? If the assessment does not indicate improvement, the officer will go back and try again, this time using a different resolution with different resources.
Community Policing
If problem oriented policing is the vehicle we use to get the job done, community policing is the fuel. In all phases of the SARA model, officers are called upon to make use of various resources. In scanning, they have to know the community stakeholders in order to get a feel for what these people are experiencing. In the analysis, officers must know who to ask for information. Whether it's utility billing information, code enforcement history, or conditions of criminal probation, officers must make and maintain contacts in all sorts of places in order to get the intelligence they need. When it comes time to implement the resolution, other contacts become valuable. How valuable is it, for example, to be on good terms with the manager of the fish market when you want to plant a hidden camera inside the store to record activity across the street? Finally, in order to assess the effectiveness of the resolution, the officers must know who and how to ask. After all, even the best efforts are worth little or nothing if you don't help the right people in the right way.
The ongoing conduct by police officers that identifies, develops, and maintains these valuable contacts is known as community policing. It is through this important process that we gain the resources to use in identifying and solving problems, and it is the use of those resources that allows us to do the most good for the least expense of taxpayers' money.
For more information on community and problem oriented policing, visit the the US Department of Justice, Office of Community Oriented Policing Services at : http://www.cops.usdoj.gov/
Calls for Service
Let's start with calls for service (CFS). For many years, police departments (including Gulfport) focused on CFS as the primary workload of police officers. Generally speaking, somebody called the police, and we would send an officer. The officer would gather and report the information, investigate if need be, maybe make an arrest, and then move on to the next call. The theory used to be that by calculating the number of CFS, a chief could determine the number of officers he needed on patrol. The problem is, that is a very wasteful way to do business. If you look closely at those calls, you begin to notice that the vast majority of them were repeats. We were going to the same places and dealing with the same people over and over again. If each time we just dealt with the immediate situation, chances were we would be back again very soon. To make better use of police officers' time, it makes more sense to address the root of the problem so that we don't have to come back again.
Problem Oriented Policing
Problem oriented policing is the answer to the repeat CFS dilemma. New officers are being trained (and older ones re-trained) to recognize the signs of problems rather than individual incidents. They employ a dedicated, multi-phased approach to identifying and resolving problems. This approach is known as the SARA method.
Scanning--relying on personal observations, input from citizens and business owners, or even news reports, officers note trends that could indicate potential problems. They focus on problems that tend to result in criminal activity or the perception/fear of criminal activity.
Analysis--following up on their initial observations, officers conduct detailed review of all available facts about the problem. Often times, they employ our full-time analyst to assist as they take note of prior calls and reports, individual criminal histories, intelligence documents, and any other records that may exist. The review of this information will either confirm or invalidate the problem.
Response--if the analysis proves that a genuine problem exists, the officer next devises and implements a plan to resolve that problem. This is where the efficiency comes into play. Take, for example, a problem where high school kids are stealing cell phones and GPS devices out of unlocked cars that are parked on the roadways along the kids' walking commute after school. One response could involve the deployment of several undercover officers for several days in a row, hoping to catch and apprehend the burglars in the act. There is, however, a much more effective (and less expensive) way to handle the problem. The one officer could contact resources at the high school to amend the walking routes, work with juvenile probation officers to identify known burglars and enforce compliance with court ordered-sanctions, ask existing crime watch groups to help spread the word to neighbors how to better secure their vehicles, and employ the city's public relations department to air a televised PSA on auto burglary prevention. In the end, this approach is much more likely to resolve the problem, and it uses considerably less police resources.
Assessment--once the resolution is completed, the officer will want to know if it had an effect. Again, this requires extensive analysis of factors that relate to the problem. Have crimes or calls of this nature decreased? Do citizens report feeling less threatened by these circumstances? If the assessment does not indicate improvement, the officer will go back and try again, this time using a different resolution with different resources.
Community Policing
If problem oriented policing is the vehicle we use to get the job done, community policing is the fuel. In all phases of the SARA model, officers are called upon to make use of various resources. In scanning, they have to know the community stakeholders in order to get a feel for what these people are experiencing. In the analysis, officers must know who to ask for information. Whether it's utility billing information, code enforcement history, or conditions of criminal probation, officers must make and maintain contacts in all sorts of places in order to get the intelligence they need. When it comes time to implement the resolution, other contacts become valuable. How valuable is it, for example, to be on good terms with the manager of the fish market when you want to plant a hidden camera inside the store to record activity across the street? Finally, in order to assess the effectiveness of the resolution, the officers must know who and how to ask. After all, even the best efforts are worth little or nothing if you don't help the right people in the right way.
The ongoing conduct by police officers that identifies, develops, and maintains these valuable contacts is known as community policing. It is through this important process that we gain the resources to use in identifying and solving problems, and it is the use of those resources that allows us to do the most good for the least expense of taxpayers' money.
For more information on community and problem oriented policing, visit the the US Department of Justice, Office of Community Oriented Policing Services at : http://www.cops.usdoj.gov/
Thursday, May 19, 2011
Outsource Dispatch? Some Things to Consider
In the Fall of last year, I received a proposal from Pinellas County Sheriff, Jim Coats to provide police communications and records management services for the Gulfport Police Department. I requested this proposal at the city manager's direction to look for more efficient means of providing police services to Gulfport residents.
The proposal calls for transferring the following functions from the Gulfport Police Department to the Pinellas County Sheriff’s Office:
- Emergency (911) and non-emergency telephone calls for police service
- Computer Aided Dispatch (CAD) service (tracking, logging, and archiving Call for Service data)
- Dispatching emergency and non-emergency calls and other police activity
- Data entry and maintenance of police offense, incident, and crash reports (RMS database)
Although it would have a great impact, this proposal would not completely eliminate our responsibilities in these areas. For example, Gulfport Police personnel would continue to bear the burden for handling the following:
- Providing a means to process the volume of alternative business currently handled by communications dispatchers (after-hours calls for other city business; data entry and filing for citations, trespass warnings, bicycle registrations, and domestic violence injunctions)
- Maintaining support (information technology, funding, operations, training) for related hardware and software
- Responding to public records requests for documents created by and for GPD personnel
- Uploading supplemental documents to the records management system database
- Crime analysis of data entered by and for GPD personnel
Service changes
Some important changes will occur if this proposal is implemented. Many of these will be directly apparent to the citizens; some will be indirect:
- There would no longer be an employee in the police building during non-business hours. This means that we could lose the ability to immediately let people into the building as a safe area of refuge in emergencies.
- Without some very expensive modification, we could lose the ability to safely use our holding facility. Because there would be nobody on hand to monitor the video or alarm systems after hours, use of the facility would violate accreditation and acceptable safety standards.
- There is a steep learning curve associated with changing the CAD and RMS systems. Police officers, supervisors, detectives, analysts, and IT personnel will see reduced efficiency during the time it takes to learn the intricacies of the new software.
- Sheriff’s personnel are not as geographically familiar with the City of Gulfport. Many times, callers do not have an address to provide to the call-taker, and locations are identified based on knowledge of local landmarks and street names. Lack of familiarity could result in a delayed response in some cases.
- The sheriff’s telephone system is automated. Non-emergency calls are answered by a computer with menu selections. Gulfport residents are not used to this.
- Gulfport management would lose direct authority and quality control over several important functions, including call-taking, dispatching, and certain IT support. We would also lose direct control over decisions related to communications operations, software applications, and others.
Cost savings
Implementation of this proposal would allow the city to reduce or eliminate the following expenses:
- Dispatch Personnel—four full-time dispatchers could be eliminated at a savings of approximately $264,000 annually (including salary, overtime, benefits, training, etc). It is recommended that we retain our records specialist to process records requests, answer administrative telephone calls, and serve as a public receptionist. It is also recommended that we retain the police services supervisor to serve as a police IT and equipment technician.
- Information Technology Personnel--approximately 70% of the network administrator's time is spent managing the police department's CAD and RMS systems. Elimination of that position could save approximately $75,000 in salary and benefits.
- Equipment operations—elimination of some communications and computer equipment would result in a savings of approximately $17,000 in associated maintenance costs annually.
Those savings aside, there may be some extra costs associated with making this change. We will need, for example, to configure a way for after-hours, walk-up complainants to communicate with PCSO staff. We will also have to modify some wiring and video surveillance equipment to allow the records technician/receptionist to have access to these functions during business hours. Approximately $10,000 is estimated for these expenses. Additionally, we estimate that it will cost approximately $30,000 to convert the existing data in the GPD database so that it will be accessible via the sheriff's database.
Considering an initial estimate of $115,000 and an ongoing annual estimate of $85,000 from the sheriff, savings projections would be as follows:
$201,000 approximate initial savings
$271,000 approximate annual savings
Other Factors to Consider
A number of other factors should be on the table when considering the feasibility of outsourcing police records and communications:
- Sheriff Coats has agreed to give consideration to those Gulfport employees who may lose their jobs in the transition, but he cannot guarantee they will be hired. If they are hired, it will be at the starting rate with no accrued benefits, and it will not necessarily be in the same or similar capacity.
- Acceptance of this proposal could obligate future budgets and operations to comply with unforeseen changes over which Gulfport management would have little or no input.
- The Pinellas County Sheriff’s Office is not accredited by the Commission for Florida Law Enforcement Accreditation. Although they are accredited by other similar organizations, slight differences in the standards could result in non-compliance issues for which we are accountable but over which we have no control.
- This decision should be considered permanent. Once this service is transferred to the sheriff’s office, bringing it back under the control of the police department would be nearly impossible given the associated startup costs.
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